Visitor Information

Guidelines are subject to change. Please visit Northwell.edu/LIJ for the most current guidelines.

Visiting Policies 

We encourage well-wishers for emotional support and recovery. To provide a restful and safe environment, we ask that visitors follow these guidelines:

• Visitors will be registered by the Lobby Concierge after presenting a government-issued identification, such as a driver’s license. They then will receive a photo ID badge.
• Visitors are welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery.
• Patients can choose who can and cannot visit them while they are in our health care facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
• Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and their chosen support person(s) and/or representative.
• Quiet Time is from 9 p.m. to 6 a.m. We ask all staff, patients and visitors to help keep a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cellphones on vibrate.

Reasons for restricting visitors may include, but are not limited to:

• The patient requests restrictions or limitations.
• There are safety concerns, such as risk of infection
• Visiting interferes with the care of other patients, including the need for their rest and/or privacy
• There is an existing court order that restricts contact.
• Visitors are disruptive, threatening or violent.
• The patient is in a substance abuse/mental health treatment program that requires limited visiting.

Visits From Children

• Children are welcome to visit, but those under age 16 should be supervised by a responsible adult during their visit.
• Younger children are not excluded by age, but supervising adults are encouraged to keep their visit brief.

Visitor Meals

Panera Bread

Location: Main lobby

Hours: Open 24 hours a day, 7 days a week.

New Horizons Café

Location: Lower level (Level G) of Cohen Children’s Medical Center

Weekday Services:

• Continental Breakfast: 6 a.m. to 7 a.m.
• Made-to-Order Breakfast Items: 7 a.m. to 10 a.m.
• Closed: 10:30 a.m. to 11 a.m.
• Chef Daily Menu Selections: 11 a.m. to 1:30 p.m.
• Grab ‘N Go: 11 a.m. to 10 p.m.
• Hot Dinner Entrée at The Grill Station: 4 p.m. to 6:30 p.m.
• Grill Station Closed: 6:30 p.m. to 7 p.m.
• Hot Dinner Entrée at The Grill Station: 7 p.m. to 10 p.m. (Grill closes 9:30 p.m.)

Weekend Services:

• Made-to-Order Breakfast Items: 7 a.m. to 10 a.m.
• Closed: 10:30 a.m. to 11 a.m.
• Chef’s Weekend Special: 11 a.m. to 3 p.m.

Additional Weekday Services:

• Fresh Smoothies: 7 a.m. to 10:30 a.m.
• Pasta Made to Order: 11:30 a.m. to 1:30 p.m.
• Deli Sandwich Made to Order: 11 a.m. to 2:30 p.m.
• Hot Lunch at The Grill Station: 11 a.m. to 2:00 p.m.